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| 005 | 20250311103643.0 | ||
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| 040 |
_aLC _cUNZA _dUNZA _eRDA |
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| 099 | _aTHESIS (MBA) DZI 2023 | ||
| 100 | _aDzimiri, Arnold | ||
| 245 |
_aExamining the role of organisational learning in customer relations management : _ba case study of microfinance institutions in the central business district of Lusaka, Zambia / _cArnold Dzimiri. |
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| 260 |
_aLusaka: _bThe University of Zambia, _c2023. |
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| 300 |
_axii, 85 pages: _billustrations. |
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| 504 | _aIncludes bibliographical references. | ||
| 650 | _aOrganisational learning | ||
| 650 | _aCustomer relations management | ||
| 650 |
_aMicrofinance institutions. _xOrganizational learning |
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| 856 | _uhttps://dspace.unza.zm/handle/123456789/9074 | ||
| 942 | _cTHESIS | ||