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| 005 | 20231213161012.0 | ||
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| 040 |
_aLC _cUNZA _dUNZA _eRDA |
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| 099 | _aTHESIS MBA NKO 2020 | ||
| 100 | _aNkonde, Zillah. | ||
| 245 |
_aAn assessment of outsourcing of offshore call centres on customer service : _ba case of Barclays bank Zambia / _cZillah Nkonde. |
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| 260 |
_aLusaka: _bThe University of Zambia, _c2020. |
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| 300 |
_axiv, 97 pages : _billustrations. |
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| 504 | _aIncludes bibliographical references. | ||
| 650 | _aCall centers. | ||
| 650 |
_aCall centres _xOffshore outsourcing. |
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| 650 | _aContracting out. | ||
| 942 | _cTHESIS | ||