| 000 | 00640 a2200205 4500 | ||
|---|---|---|---|
| 999 |
_c207728 _d207728 |
||
| 005 | 20220104155744.0 | ||
| 008 | 210920b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781472447692 | ||
| 040 |
_aLC _cUNZA _eRDA |
||
| 050 |
_aHF 541.5 _bCOO 2015. |
||
| 100 |
_aCook, Sarah _eauthor |
||
| 245 |
_aLeading the customer experience : _binspirational service leadership / _cSarah Cook. |
||
| 260 |
_aSurrey : _bGower, _c2015. |
||
| 300 |
_axii, 174 pages : _billustrations. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | _aCustomer services | ||
| 650 | _aLeadership | ||
| 650 | _aCustomer relations | ||
| 942 | _cBOOK | ||