|
1.
|
Pocket guide to TQM : a pictorial guide for managers / John Oakland and Peter Morris.
by Oakland, John | Morris, Peter. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oxford : Butter-Heinemann, 1998Availability: Items available for loan: Kitwe Library
[Call number: HD 62 OAK 1998]
(1).
|
|
2.
|
Improving quality and performance : concepts, programs and techniques / edited by Patricia Schroeder.
by Schroeder, Patricia S. ed [Schroeder, Patricia S. ed.]. Edition: 1st ed.Material type: Book; Format:
print
Publisher: St.Louis : Mosby, 1994Availability: No items available
|
|
3.
|
Juran: a life of influence/ John Butman
by Butman, John. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York: John Wiley and Son, Inc Availability: Items available for loan: Main Library
[Call number: TS 140.J87 BUT 1997]
(1).
|
|
4.
|
Performance Accountability and Combating Corruption/ edited by Anwar Shah
by Shah, Anwar | The World Bank. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Wasghington DC: The World Bank, 2007Availability: Items available for loan: Main Library
[Call number: WB JF1525 PER 2007]
(1).
|
|
5.
|
Zambia national governance baseline survey : report / prepared for the Government of the Republic of Zambia by the Department of Political and Administrative Studies, University of Zambia. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Lusaka: Department of Political and Administrative studies-UNZA, 2004Availability: Items available for loan: Main Library
[Call number: GOV.ZAM(02)2004]
(1).
|
|
6.
|
Managing for quality and performance excellence/ by James R. Evans, William M. Lindsay.
by Evans, James R | Evans, James R. (James Robert) | Lindsay, William M. Edition: 7th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Mason, OH : Thomson/South-Western, 2008Availability: Items available for loan: Main Library
[Call number: TS 156 EVA 2008]
(1).
|
|
7.
|
The high-value manager: developing the core competencies your organization demands/ by Florence M. Stone and Randi T. Sachs
by Stone, Florence M | Sachs, Randi T. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York: American Management Association,c Availability: Items available for loan: Main Library
[Call number: HD 38.2 STO 1995]
(1).
|
|
8.
|
Principles and practices of organizational performance excellence/ T. J. Cartin
by Cartin, T. J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Milwaukee, WI: ASQ Quality Press, 1999Availability: No items available
|
|
9.
|
Four practical revolutions in management : systems for creating unique organizational capability / Shoji Shiba and David Walden; with contributions by Alan Graham, John Petrolini, and many others.
by Shiba, Shoji [author] | Walden, David [author.] | Graham, Alan [contributor.] | Petrolini, John [contributor.]. Publisher: Boca Raton : CRC Press, 2001Availability: Items available for loan: Main Library
[Call number: HD 62.15 SHI 2001.]
(2).
|
|
10.
|
Total quality management : concepts, strategy and implementation for operational excellence / Sunil Sharma, Professor, Faculty of Management Studies, University of Delhi.
by Sharma, Sunil [author]. Publisher: New Delhi : SAGE, 2018Availability: Items available for loan: Main Library
[Call number: HD 62.15 SHA 2018]
(2).
|
|
11.
|
Factors influencing the implementation of total quality management in public schools in Zambia: case study of Siavonga secondary school in Siavonga district / Oggar Mazuba
by Mazuba, Oggar. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Lusaka: The University of Zambia, 2016Online access: Click here to access online Availability: Items available for loan: Main Library
[Call number: THESIS (M.ED) MAZ 2016]
(1).
|