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1. Pocket guide to TQM : a pictorial guide for managers / John Oakland and Peter Morris.

by Oakland, John | Morris, Peter.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Oxford : Butter-Heinemann, 1998Availability: Items available for loan: Kitwe Library [Call number: HD 62 OAK 1998] (1).
2. Improving quality and performance : concepts, programs and techniques / edited by Patricia Schroeder.

by Schroeder, Patricia S. ed [Schroeder, Patricia S. ed.].

Edition: 1st ed.Material type: book Book; Format: print Publisher: St.Louis : Mosby, 1994Availability: No items available
3. Juran: a life of influence/ John Butman

by Butman, John.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York: John Wiley and Son, Inc Availability: Items available for loan: Main Library [Call number: TS 140.J87 BUT 1997] (1).
4. Performance Accountability and Combating Corruption/ edited by Anwar Shah

by Shah, Anwar | The World Bank.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Wasghington DC: The World Bank, 2007Availability: Items available for loan: Main Library [Call number: WB JF1525 PER 2007] (1).
5. Zambia national governance baseline survey : report / prepared for the Government of the Republic of Zambia by the Department of Political and Administrative Studies, University of Zambia.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: Department of Political and Administrative studies-UNZA, 2004Availability: Items available for loan: Main Library [Call number: GOV.ZAM(02)2004] (1).
6. Managing for quality and performance excellence/ by James R. Evans, William M. Lindsay.

by Evans, James R | Evans, James R. (James Robert) | Lindsay, William M.

Edition: 7th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Mason, OH : Thomson/South-Western, 2008Availability: Items available for loan: Main Library [Call number: TS 156 EVA 2008] (1).
7. The high-value manager: developing the core competencies your organization demands/ by Florence M. Stone and Randi T. Sachs

by Stone, Florence M | Sachs, Randi T.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York: American Management Association,c Availability: Items available for loan: Main Library [Call number: HD 38.2 STO 1995] (1).
8. Principles and practices of organizational performance excellence/ T. J. Cartin

by Cartin, T. J.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Milwaukee, WI: ASQ Quality Press, 1999Availability: No items available
9. Four practical revolutions in management : systems for creating unique organizational capability / Shoji Shiba and David Walden; with contributions by Alan Graham, John Petrolini, and many others.

by Shiba, Shoji [author] | Walden, David [author.] | Graham, Alan [contributor.] | Petrolini, John [contributor.].

Publisher: Boca Raton : CRC Press, 2001Availability: Items available for loan: Main Library [Call number: HD 62.15 SHI 2001.] (2).
10. Total quality management : concepts, strategy and implementation for operational excellence / Sunil Sharma, Professor, Faculty of Management Studies, University of Delhi.

by Sharma, Sunil [author].

Publisher: New Delhi : SAGE, 2018Availability: Items available for loan: Main Library [Call number: HD 62.15 SHA 2018] (2).
11. Factors influencing the implementation of total quality management in public schools in Zambia: case study of Siavonga secondary school in Siavonga district / Oggar Mazuba

by Mazuba, Oggar.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2016Online access: Click here to access online Availability: Items available for loan: Main Library [Call number: THESIS (M.ED) MAZ 2016] (1).