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Service management: operations, strategy, and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 4th ed.Material type: book Book; Format: print Availability: Items available for loan: Main Library [Call number: HD 9980.5 FIT 2004] (4).

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2.
Service operations management / Robert Johnston, Michael Shulver, Nigel Slack [and 1 more.].

by Johnston, Robert [author] | Shulver, Michael [author] | Slack, Nigel [author].

Edition: Fifth edition. Publisher: Harlow : Pearson Education Limited, 2021Availability: Items available for loan: Main Library [Call number: HD 9980.5 SER 2021] (1).

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