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	1.	Harvard business review on crisis management/ Harvard Business School by Harvard Business Review. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Boston: Harvard Business School Publishing, 2000Availability: No items available Request article Add to your cart (remove)
	2.	Principles and practices of organizational performance excellence/ T. J. Cartin by Cartin, T. J. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Milwaukee, WI: ASQ Quality Press, 1999Availability: No items available Request article Add to your cart (remove)