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1. How Toyota became #1: leadership lessons from the world's greatest car company, 2007

by Magee, David.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York: Penguin Group, 2007Availability: Items available for loan: Main Library [Call number: HD 9710.J34 MAG 2007] (2).

2. Discovering the soul of service : the nine drivers of sustainable business success/ Leonard L. Berry

by Berry, Leonard L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : The Free Press, 1999Availability: No items available

3. Keeping customers edited by John, J. Sviokla and Benson P. S Shapiro

by Edited by John J. Sviokla and Benson Shapiro | John J. Sviokla and Benson P. Shapiro.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: [London] Havard business Review 1993Availability: Items available for loan: Livingstone Library [Call number: HF 5415.5 KEE 1993] (1).

4. An evaluation of the Ministry of Energy's communication strategies in energy efficiency, conservation and alternative sources of energy / Ntalasha Mutale.

by Mutale, Ntalasha.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka : University of Zambia, 2018Online access: Click here to access online Availability: Items available for reference: Main Library [Call number: THESIS (MCD) MUT 2018] (1).

5. An assessment of quality of customer service provision and satisfaction at Lafarge Zambia PLC / Chipo Rebecca Nkhata.

by Nkhata, Chipo Rebecca.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka : The University of Zambia, 2020Online access: Click here to access online Availability: Items available for reference: Main Library [Call number: THESIS (MBA) NCH 2020.] (1).