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1.
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by Mulolwa, Macha.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: University of Zambia, 2017Dissertation note: Students projects(GSB) - The University of Zambia, 2017. Availability: Items available for loan: GSB Library [Call number: SPR- GSB 2017 MUL] (2).

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2.
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An assessment of the effect of service quality (SQ) on customer satisfaction(CS) in mobile service delivery : a case of airtel Zambia / Daniel K Tembo.

by Tembo, Daniel K.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka : The University of Zambia, 2021Availability: Items available for reference: Main Library [Call number: THESIS (MBA) TEM 2021] (1).

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3.
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An anlysis of the effect of online banking on customer satisfaction in commercial bank based on the TRA model : a case study Stanbic Lusaka main branch / Jones Kampinda Sambaombe.

by Sambaombe, Jones Kampinda.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka : The University of Zambia, 2022Online access: Click here to access online Availability: Items available for reference: Main Library [Call number: THESIS (MBA) SAM 2022] (1).

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4.
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Internet service provider's quality of service and customer satisfaction in Zambia / Daphine Lupiya

by Lupiya, Daphine.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka : The University of Zambia, 2021Availability: Items available for reference: Main Library [Call number: THESIS (M.ENG) LUP 2021.] (1).

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5.
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An analysis of digital platforms on customer satisfaction in the service industry: a case study of ZESCO, Lusaka district/ Sharon Mawini Kalenga.

by Kalenga, Sharon Mawini.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2022Availability: Items available for loan: Main Library [Call number: THESIS (MBA) KAL 2022] (1).

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6.
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The effect of electronic-business on customer satisfaction on the Zambian banking system: a case study of first national bank in Lusaka district/ Chrisencia Machila.

by Machila, Chrisencia.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2022Availability: Items available for loan: Main Library [Call number: THESIS (MBA) MAC 2022] (1).

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7.
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Customer involvement in new product development (NPD) towards enhancing customer satisfaction: a case of Zambia national building society / Matildah Nachiweza.

by Nachiweza, Matildah.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2023Availability: Items available for loan: Main Library [Call number: THESIS (MSC) NAC 2023] (1).

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8.
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An assessment of mobile money service quality on customer satisfaction: a case of Woodlands secondary school / Mary Katongo.

by Katongo, Mary.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2024Online access: Click here to access online Availability: Items available for loan: Main Library [Call number: THESIS (MBA) KAT 2024] (1).

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9.
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The performance of parastatal companies in Zambia : a case study of the Zambia postal services corporation / John Nyirongo.

by Nyirongo, John.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2023Online access: Click here to access online Availability: Items available for loan: Main Library [Call number: THESIS (MBA) NYI 2023.] (1).

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10.
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Impact of quality service delivery challenges on customer satisfaction in the banking industry: a case of Stabic bank, Zambia/ Namakau Mukelabai.

by Mukelabai, Namakau.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2024Online access: Click here to access online Availability: Items available for loan: Main Library [Call number: THESIS (MBA) MUK 2024] (1).

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11.
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An evaluation of customer satisfaction levels among mobile money users : a mixed methods study of Chilenje compound, Lusaka / Jessie C Sazambile.

by Sazambile, Jessie C.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2024Availability: Items available for loan: Main Library [Call number: THESIS (MBA) SAZ 2024.] (1).

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12.
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The effect of service quality on customer loyalty in suppermarkets at Mukuba mall in Kitwe : a case study of Shoprite and Game stores / Monica Mwewa.

by Mwewa, Monica.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2023Availability: Items available for loan: Main Library [Call number: THESIS (MBA) MWE 2023] (1).

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