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The customer differential : the complete guide to implementing customer relationship management / Melinda Nykamp.

By: Nykamp, Melinda.
Material type: materialTypeLabelBookPublisher: New York : AMACOM, 2001Description: x, 212 p. : ill.ISBN: 081440622-X.Subject(s): Customer relations-Management | Data mining
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On Shelf 		HF 5415.5 NYK 2001. (Browse shelf) 1 Available 33729005281261

Includes index.

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