University of Zambia Library

Your cart is empty.

University of Zambia Logo University Of Zambia Online Public Access Catalogue

Your search returned 5 results. Subscribe to this search

Unhighlight Highlight
|
1.
The hidden power of your customers : four keys to growing your business through existing customers/ Becky Carroll

by Carroll, Becky.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, 2011Availability: Items available for loan: Main Library [Call number: HF 5415.5 CAR 2011] (1).

Place hold Request article Add to your cart
2.
The customer differential : the complete guide to implementing customer relationship management / Melinda Nykamp.

by Nykamp, Melinda.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : AMACOM, 2001Availability: Items available for loan: Main Library [Call number: HF 5415.5 NYK 2001.] (1).

Place hold Request article Add to your cart
3.
Managing Customer Relationships : a strategic framework / Don Peppers and Martha Rogers

by Peppers, Don [author] | Rogers,Martha [author].

Edition: Second edition Publisher: New Jersey : Wiley, 2011Availability: Items available for loan: Main Library [Call number: HF 5415.5 PEP 2011] (1).

Place hold Request article Add to your cart
4.
No cover image available
An assessment of the effect of service quality (SQ) on customer satisfaction(CS) in mobile service delivery : a case of airtel Zambia / Daniel K Tembo.

by Tembo, Daniel K.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka : The University of Zambia, 2021Availability: Items available for reference: Main Library [Call number: THESIS (MBA) TEM 2021] (1).

Request article Add to your cart
5.
No cover image available
Examining the role of organisational learning in customer relations management : a case study of microfinance institutions in the central business district of Lusaka, Zambia / Arnold Dzimiri.

by Dzimiri, Arnold.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lusaka: The University of Zambia, 2023Online access: Click here to access online Availability: Items available for loan: Main Library [Call number: THESIS (MBA) DZI 2023] (1).

Place hold Request article Add to your cart