Cortada, W. James The Digital Hand, Vol 3 : How Computers Changed the Work of American Public Sector Industries/ byJames W. Cortada - Oxford University Press : London, 2008. ISBN: 9780199868025 Subjects--Topical Terms: Business and Management, Business HistoryBusiness History LC Class. No.: http://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780195165869.001.0001/acprof-9780195165869?rskey=pNI2Bj&result=94