Chisunka, Stella Chanda. <br/><br/>
An evaluative study of customer relations service at the university teaching hospital/ 
Stella Chanda Chisunka. 
 - Lusaka;    University of Zambia , School of Medicine,    1996. 
 - x,102p :   ill. 
<br/><br/>A study submitted in partial fullfilment of the requirements for the award of a Bachelor of Science Degree in Nursing. 
<br/><br/>Includes bibliographical references. 
<br/><br/> Purpose of this study was to determine the effectiveness and efficiency of customer relations service at the UTH. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Patient Satisfaction --Hospitals --Zambia.<br/>Quality Assurance, Health Care --methods --Zambia.<br/>Patient satisfaction.