Zulu, Osia. <br/><br/>
The effect of customer service representatives on competitive advantage at multichoice Zambia/ 
Osia Zulu. 
 - Lusaka:  The University of Zambia,  2023. 
 - x, 57 pages:  illustrations. 
<br/><br/> Master of Business Administration. 
<br/><br/>Includes bibliographical reference and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Customer services--Management<br/>Customer loyalty