Mwanakasale, Hanhumo. P <br/><br/>
Analysis of the effectiveness of conflict resolution techniques in workplaces:   a case study of Ndola city council/ 
Hanhumo P. Mwanakasale 
 - Lusaka:  The University of Zambia,  2016. 
 - vi, 53 pages [ and other various pages]:  illustrations. 
<br/><br/> Master of science in peace, leadership and conflict resolution. 
<br/><br/>Includes bibliographical references.  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Dispute resolution (Law)<br/>Conflict management--Case studies<br/>Mediation--Workplaces