Shawa, Nelson <br/><br/>
Effects of customer retention strategies on organisational performance:   the case of First National Bank Zambia / 
Nelson Shawa 
 - Lusaka :  The University of Zambia,  2025. 
 - xiii, 82 pages:  illustrations. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business enterprises--Finance Business--Data processing-- Economic policy --Information technology --Management Marketing.<br/> Employees--Recruiting--Employee retention--Personnel management--Manpower planning--Business &Economics / Management.