Mwewa, Monica <br/><br/>
The effect of service quality on customer loyalty in suppermarkets at Mukuba mall in Kitwe :  a case study of Shoprite and Game stores / 
Monica Mwewa. 
 - Lusaka:  The University of Zambia,  2023. 
 - xii, 44 pages:  illustrations. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business intelligence<br/>Customer relations<br/>Customer loyalty<br/>Customer satisfaction.<br/>Marketing