Dzimiri, Arnold <br/><br/>
Examining the role of organisational learning in customer relations management :   a case study of microfinance institutions in the central business district of Lusaka, Zambia / 
Arnold Dzimiri. 
 - Lusaka:  The University of Zambia,  2023. 
 - xii, 85 pages:  illustrations. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organisational learning<br/>Customer relations management<br/>Microfinance institutions.--Organizational learning