Mukelabai, Namakau. <br/><br/>
Impact of quality service delivery challenges on customer satisfaction in the banking industry:  a case of Stabic bank, Zambia/ 
Namakau Mukelabai. 
 - Lusaka:  The University of Zambia,  2024. 
 - xv, 98 pages:  illustrations. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality service delivery--Challenges of<br/>Service delivery--Customer satisfaction