Chibwe, Chungu <br/><br/>
A study of the effect of digitalization on customer satisfaction :  a case of standard chartered bank Zambia / 

 - Lusaka :  The University of Zambia,  2024. 
 - xiv, 120 pages :  illustrations. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Banks and banking--Technological innovations<br/>Financial services industry--Technological innovations