Teacher management of grievances over demotivating conditions of service :  a case of St. Mark's secondary school / 
Haachizo Patriaca 
 - Lusaka :  The University of Zambia,  2017. 
 - xi, 59 pages :  illustrations. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Grievance management<br/>Grievance arbitration.<br/>Personnel management.<br/>Grievance procedures.