Nkonde, Zillah. <br/><br/>
An assessment of outsourcing of offshore call centres on customer service :  a case of Barclays bank Zambia / 
Zillah Nkonde. 
 - Lusaka:  The University of Zambia,  2020. 
 - xiv, 97 pages :   illustrations. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers.<br/>Call centres--Offshore outsourcing.<br/>Contracting out.