Service operations management / 
Robert Johnston, Michael Shulver, Nigel Slack [and 1 more.]. 
 - Fifth edition. 
 - Harlow :  Pearson Education Limited,  2021. 
 - xxii, 609 pages :  illustrations. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781292064468 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD 9980.5  / SER 2021.