Sambaombe, Jones Kampinda.

An anlysis of the effect of online banking on customer satisfaction in commercial bank based on the TRA model : a case study Stanbic Lusaka main branch / Jones Kampinda Sambaombe. - Lusaka : The University of Zambia, 2022. - xiii, 52 pages : illustrations.

Includes bibliographical references


Internet banking--Customer Satisfaction.
Online banking--Customer satisfaction.