Nyasulu, Mirriam <br/><br/>
Assessment of customer retention at hostels board of management (hbom) for Longacres lodge in Lusaka, Zambia / 
Mirriam Nyasulu 
 - Lusaka :  The University of Zambia,  2020. 
 - xiii, 71 pages :  illustrations. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer loyalty.<br/>Customer services.