Tembo, Daniel K. <br/><br/>
An assessment of the effect of service quality (SQ) on customer satisfaction(CS) in mobile service delivery :    a case of airtel Zambia / 
Daniel K Tembo. 
 - Lusaka :  The University of Zambia,   2021. 
 - xv, 70 pages :  illustrations. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mobile industry and trade--Zambia--Customer satisfaction<br/>Customer services.<br/>Consumer satisfaction.<br/>Customer relations.<br/>Success in business.<br/>Customer relations--Management.