John Shaw <br/><br/>
The service focus  Developing winning game plans for service companies 
John Shaw 
 - New York:   Dow Johns Irwin  1990 
 - xiii, 262p. 
<br/><br/> includes index and bibiliographical references 
<br/><br/><label>ISBN: </label>155623239 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic planning-United States
<br/><br/><label>LC Class. No.: </label>HD 9981.5 SHA 1990  / 1990