Shaw, John C. <br/><br/>
The Service Focus :    developing winning game plans for service companies /  
John C. Shaw. 
 - Illinois :    Dow Jones-Irwin,    1990. 
 - xiii, 262p. :   ill. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9781556232398 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - United States - Management.<br/>Strategic Planning - United States.
<br/><br/><label>LC Class. No.: </label>HD 9981.5 SHA 1990