The trust imperative : the competitive advantage of trust-based business relationships/ edited by Roger Dow, Lisa Napolitano and Mike Pusateri - New York : Strategic Account Management Association, 2000. - 237 p. : ill. Includes index ISBN: 0965742253 Subjects--Topical Terms: Organisational behaviorTrustInterpersonal relationships LC Class. No.: HD 58.7 TRU 2000