Locker, Kitty O. Business communication : building critical skills / Kitty O. Locker, Stephen Kyo Kaczmarek. - 2nd ed. - New York : McGraw-Hill/Irwin, c2004. - xxix, 637 p. : col. ill. Includes bibliographical references and index. ISBN: 0072562196 Subjects--Topical Terms: Business communication. LC Class. No.: HF 5718 LOC 2004