Are you being Served:  New Tools for Measuring Service Delivery/ 
edited by Samia Amin, Jishnu Das and Marus Goldstein 
 - Washington DC:  The World Bank,  2007 
<br/><br/>Includes Bibliographical References and Index 
<br/><br/><label>ISBN: </label>9780821371855 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical Care-Developing Countries-Quality control-Measurement<br/>Health Facilities-Developing Countries-Quality control-Measurement<br/>School Surveys-Developing Countries-Quality control-Measurement<br/>Quality Assurance-Developing Countries-Measurement
<br/><br/><label>LC Class. No.: </label>WB RA399.D44:  / ARE 2007