Cassell, Kay Ann. <br/><br/>
Reference and Information Services in the 21st Century:An Introduction/ 
Kay Ann Cassell and Uma Hiremath 
 - London:  Facet Publishing,  2006 
 - xiv, 378p. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1856045986 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Rference Services<br/>Information Services
<br/><br/><label>LC Class. No.: </label>Z711