Managing the new public services / 
edited by David Farnham and Silvia Horton 
 - 2nd ed. 
 - London :  Macmillan,  1996. 
<br/><br/> Includes index 
<br/><br/>Biblioghraphy: p.277-295 
<br/><br/><label>ISBN: </label>0333664353 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Civil service
<br/><br/><label>LC Class. No.: </label>HD8001  / Man 1996