Phipps, Rosemary <br/><br/>
Understanding customrs 1998-99 / 
Rosemary Phipps and Craig Simmons. 
 - Oxford :  Buterworth-Heinemann,  1998. 
 - The Chartered Institute of Marketing Workbook. .
<br/><br/>The workbook produced jointly with the CIM  for certificate. 
<br/><br/><label>ISBN: </label>0750640375 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Phi 1998