University Of Zambia Online Public Access Catalogue
An evaluative study of customer relations service at the university teaching hospital/ Stella Chanda Chisunka.
By: Chisunka, Stella Chanda.
Material type:
BookPublisher: Lusaka; University of Zambia , School of Medicine, 1996Description: x,102p : ill.Subject(s): Patient Satisfaction --Hospitals --Zambia | Quality Assurance, Health Care --methods --Zambia | Patient satisfactionDissertation note: A study submitted in partial fullfilment of the requirements for the award of a Bachelor of Science Degree in Nursing. Summary: Purpose of this study was to determine the effectiveness and efficiency of customer relations service at the UTH.
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A study submitted in partial fullfilment of the requirements for the award of a Bachelor of Science Degree in Nursing.
Includes bibliographical references.
Purpose of this study was to determine the effectiveness and efficiency of customer relations service at the UTH.
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