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Does voice matter?:for public accountability, yes.

By: Paul, Samuel.
Material type: materialTypeLabelBookSeries: Policy Research Workding paper;No.1388. Publisher: Washington : World Bank, 1994Subject(s): Public Administration | Social services -- Government policy. -- Social services -- Government policySummary: This monograph reports the findings of a study that investigated whether public service providers perform better when their accountability is enhanced through the public use of "voice."
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This monograph reports the findings of a study that investigated whether public service providers perform better when their accountability is enhanced through the public use of "voice."

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