University Of Zambia Online Public Access Catalogue
Effects of customer retention strategies on organisational performance: the case of First National Bank Zambia / Nelson Shawa
By: Shawa, Nelson.
Material type:
BookPublisher: Lusaka : The University of Zambia, 2025Description: xiii, 82 pages: illustrations.Subject(s): Business enterprises -- Finance Business -- Data processing -- Economic policy -- Information technology -- Management Marketing | Employees -- Recruiting -- Employee retention -- Personnel management -- Manpower planning -- Business &Economics / ManagementOnline resources: Click here to access online
| Item type | Current location | Call number | URL | Copy number | Status | Date due | Barcode |
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Thesis and Dissertations
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Main Library Special collections | THESIS (MBA) SHA 2025 (Browse shelf) | https://dspace.unza.zm/handle/123456789/9415 | C.1 | Available | 33729006801257 |
Includes bibliographical references.
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