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The effect of service quality on customer loyalty in suppermarkets at Mukuba mall in Kitwe : a case study of Shoprite and Game stores / Monica Mwewa.

By: Mwewa, Monica.

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BookPublisher: Lusaka: The University of Zambia, 2023Description: xii, 44 pages: illustrations.Subject(s): Business intelligence | Customer relations | Customer loyalty | Customer satisfaction | Marketing

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Item type	Current location	Call number	Copy number	Status	Date due	Barcode
Thesis and Dissertations	Main Library Special collections	THESIS (MBA) MWE 2023 (Browse shelf)	C.1	Available		33729005411744

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Previous	THESIS (MBA) MWE 2020. The influence of money supply on the stock price performance at the Lusaka securities exchange in Zambia /	THESIS (MBA) MWE 2020. A study of the effect of financial inclusion on economic development in Zambia /	THESIS (MBA) MWE 2021 Assessing entrepreneurial attitudes and intentions of grade12 pupils in selected secondary schools of Chipata district, Zambia/	THESIS (MBA) MWE 2023 The effect of service quality on customer loyalty in suppermarkets at Mukuba mall in Kitwe :	THESIS (MBA) MWE 2023. Causes of strategic plan implementation failures in Zambia:	THESIS (MBA) MWI 2024. An assessment of the effects of COVID-19 on employment in Zambia's tourism industry/	THESIS (MBA) MWI 2020. Effectiveness of corporate governance systems on Zambian's cooperatives :	Next

Includes bibliographical references.