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Examining the role of organisational learning in customer relations management : a case study of microfinance institutions in the central business district of Lusaka, Zambia / Arnold Dzimiri.

By: Dzimiri, Arnold.
Material type: materialTypeLabelBookPublisher: Lusaka: The University of Zambia, 2023Description: xii, 85 pages: illustrations.Subject(s): Organisational learning | Customer relations management | Microfinance institutions. -- Organizational learningOnline resources: Click here to access online
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Item type Current location Call number URL Copy number Status Date due Barcode
Thesis and Dissertations Thesis and Dissertations Main Library
Special collections 		THESIS (MBA) DZI 2023 (Browse shelf) https://dspace.unza.zm/handle/123456789/9074 C.1 Available 33729005411926

Includes bibliographical references.

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