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Impact of quality service delivery challenges on customer satisfaction in the banking industry: a case of Stabic bank, Zambia/ Namakau Mukelabai.

By: Mukelabai, Namakau.

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BookPublisher: Lusaka: The University of Zambia, 2024Description: xv, 98 pages: illustrations.Subject(s): Quality service delivery -- Challenges of | Service delivery -- Customer satisfactionOnline resources: Click here to access online

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Item type	Current location	Call number	URL	Copy number	Status	Date due	Barcode
Thesis and Dissertations	Main Library Special collections	THESIS (MBA) MUK 2024 (Browse shelf)	https://dspace.unza.zm/handle/123456789/9125	C.1	Available		33729005525386

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Previous	THESIS (MBA) MUF 2024 Effects of the minimum wage policy on employment in the retail sector - Lusaka province /	THESIS (MBA) MUK 2019 The effects of e-services on revenue collection and tax compliance among small and medium enterprises in urban Zambia	THESIS (MBA) MUK 2023. An evaluation of the effects of organisational justice on empolyee job satisfaction among government health worker in Kalomo district/	THESIS (MBA) MUK 2024 Impact of quality service delivery challenges on customer satisfaction in the banking industry:	THESIS (MBA) MUL 2027. Women in leadership, status barriers and remedies:	THESIS (MBA) MUL 2019 Factors that influence commercial customer’s choice of petroleum fuel supplier in Zambia :	THESIS (MBA) MUL 2020 A study of employee's perception towards performance appraisal processes and its eventual impact on organisational performance :	Next

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