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Impact of quality service delivery challenges on customer satisfaction in the banking industry: a case of Stabic bank, Zambia/ Namakau Mukelabai.

By: Mukelabai, Namakau.
Material type: materialTypeLabelBookPublisher: Lusaka: The University of Zambia, 2024Description: xv, 98 pages: illustrations.Subject(s): Quality service delivery -- Challenges of | Service delivery -- Customer satisfactionOnline resources: Click here to access online
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Item type Current location Call number URL Copy number Status Date due Barcode
Thesis and Dissertations Thesis and Dissertations Main Library
Special collections 		THESIS (MBA) MUK 2024 (Browse shelf) https://dspace.unza.zm/handle/123456789/9125 C.1 Available 33729005525386

Includes bibliographical references.

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