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Effect of service quality on customer satistifaction : a case of ZANACO Bank / Chrislay Michelo Muchimba

By: Muchimba, Chrislay Michelo.
Material type: materialTypeLabelBookPublisher: Lusaka : The University of Zambia, 2024Description: xi, 58 pages : illustrations.Subject(s): Banks and banking -- Customer services | Consumer satisfaction
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Item type Current location Call number Copy number Status Date due Barcode
Thesis and Dissertations Thesis and Dissertations Main Library
Special collections 		THESIS (MBA) MUC 2024 (Browse shelf) C.1 Available 33729005451336

Includes bibliographical references.

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