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An analysis of digital platforms on customer satisfaction in the service industry: a case study of ZESCO, Lusaka district/ Sharon Mawini Kalenga.

By: Kalenga, Sharon Mawini.
Material type: materialTypeLabelBookPublisher: Lusaka: The University of Zambia, 2022Description: x, 56 pages: illustrations.Subject(s): Digitization | Digital platforms -- Customer satisfaction | Customer satisfaction -- Digital platforms | Digital channels
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Thesis and Dissertations Thesis and Dissertations Main Library
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THESIS (MBA) KAL 2022 (Browse shelf) C.1 Available 33729005429688

Thesis of Masters in Business Administration.

Includes bibliographical references.

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