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An assessment of outsourcing of offshore call centres on customer service : a case of Barclays bank Zambia / Zillah Nkonde.

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BookPublisher: Lusaka: The University of Zambia, 2020Description: xiv, 97 pages : illustrations.Subject(s): Call centers | Call centres -- Offshore outsourcing | Contracting out

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Item type	Current location	Call number	Copy number	Status	Date due	Barcode
Thesis and Dissertations	Main Library Special collections	THESIS MBA NKO 2020 (Browse shelf)	C.1	Available		33729005431288

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Previous	THESIS MA(PHIL.)MAC 2013 An ethical assessment of the impacts of limestone mining activities in the Chivuma area of Mazabuka District on humans and the environment/	THESIS MA(PHIL.)MTO 2012 An ethical assessment of the use of discretion by the Zambia Police in response to domestic violence against women:	THESIS MASC(MEDI..)SIL 2014 Barriers to prompt and effective malaria treatment among children under five years of age in Mpika District/	THESIS MBA NKO 2020 An assessment of outsourcing of offshore call centres on customer service :	THESIS MCD CHI 2009 Evaluation of communication strategies used by micro finance organisations :	THESIS MCD LOU 2013 An evaluation of communication strategies used to promote adult literacy in Chongwe District:	THESIS MCD MUP 2014 Communication as factor in the perpetration and prevention of domestic violence against women among the Bemba people of Mwamba's village in Kasama District/	Next

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