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An assessment of outsourcing of offshore call centres on customer service : a case of Barclays bank Zambia / Zillah Nkonde.

By: Nkonde, Zillah.
Material type: materialTypeLabelBookPublisher: Lusaka: The University of Zambia, 2020Description: xiv, 97 pages : illustrations.Subject(s): Call centers | Call centres -- Offshore outsourcing | Contracting out
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Item type Current location Call number Copy number Status Date due Barcode
Thesis and Dissertations Thesis and Dissertations Main Library
Special collections 		THESIS MBA NKO 2020 (Browse shelf) C.1 Available 33729005431288

Includes bibliographical references.

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