An assessment of outsourcing of offshore call centres on customer service : a case of Barclays bank Zambia / Zillah Nkonde.
Material type:
TextPublication details: Lusaka: The University of Zambia, 2020.Description: xiv, 97 pages : illustrationsSubject(s):
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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Thesis and Dissertations
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Main Library Special collections | THESIS MBA NKO 2020 (Browse shelf(Opens below)) | C.1 | Available | 33729005431288 |
Includes bibliographical references.
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