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Service operations management / Robert Johnston, Michael Shulver, Nigel Slack [and 1 more.].

Contributor(s): Johnston, Robert [author] | Shulver, Michael [author] | Slack, Nigel [author].
Publisher: Harlow : Pearson Education Limited, 2021Edition: Fifth edition.Description: xxii, 609 pages : illustrations.ISBN: 9781292064468.Subject(s): Service industries -- Management
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