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Assessement of customer retention at hostels board of management (HBOM) for longacres lodge in Lusaka, Zambia / Mirriam Nyasulu.

By: Nyasulu, Mirriam.
Material type: materialTypeLabelBookPublisher: Lusaka : The University of Zambia, 2020Description: xiii, 70 pages: illustrations.Subject(s): Customer retention -- Hospitality industry | Hospitality industry -- Personnel management | Hospitality industry | Customer relations | International relationsOnline resources: Click here to access online
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Item type Current location Collection Call number URL Copy number Status Date due Barcode
Thesis and Dissertations Thesis and Dissertations Main Library
Special collections 		Reference THESIS (MBA) NYA 2020. (Browse shelf) http://dspace.unza.zm/handle/123456789/6642 C.1 Not for loan (Restricted Access) 33729005423103

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