University Of Zambia Online Public Access Catalogue
An assessment of the effect of service quality (SQ) on customer satisfaction(CS) in mobile service delivery : a case of airtel Zambia / Daniel K Tembo.
By: Tembo, Daniel K.
Material type:
BookPublisher: Lusaka : The University of Zambia, 2021Description: xv, 70 pages : illustrations.Subject(s): Mobile industry and trade -- Customer satisfaction -- Zambia | Customer services | Consumer satisfaction | Customer relations | Success in business | Customer relations -- Management
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
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Thesis and Dissertations
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Main Library Special collections | Non-fiction | THESIS (MBA) TEM 2021 (Browse shelf) | C.1 | Not for loan (Restricted Access) | 33729005429290 |
Includes bibliographical references.
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