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Leading the customer experience : inspirational service leadership / Sarah Cook.

By: Cook, Sarah [author].
Publisher: Surrey : Gower, 2015Description: xii, 174 pages : illustrations.ISBN: 9781472447692.Subject(s): Customer services | Leadership | Customer relations
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Non-fiction HF 541.5 COO 2015. (Browse shelf) 1 Available 33729001692735

Includes bibliographical references and index.

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