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The use of etom and the quality of customer experience in Zambian telecommunications call centres for process gap identification / Kasweka Mbilikita.

Material type: materialTypeLabelBookPublisher: Lusaka : University of Zambia, 2019Description: xiv, 72 pages : illustrations.Subject(s): Mobile communication systems | Telecommunications systems -- Management | Consumer satisfaction | Mobile commerceOnline resources: Click here to access online
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Item type Current location Call number URL Copy number Status Date due Barcode
Thesis and Dissertations Thesis and Dissertations Main Library
Special collections 		THESIS (M.ENG) MBI 2019. (Browse shelf) http://dspace.unza.zm/handle/123456789/6440 C.1 Not for loan 33729005518522

Includes bibliographical references.

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